Privacy Policy
House O Fish (“we”, “us”) is a London-based fresh seafood business delivering fish sourced from Billingsgate Market to customers across London and the UK. This policy explains how we collect, use and protect your personal information when you visit our website, place an order, or contact us, in line with UK data protection law (UK GDPR and the Data Protection Act 2018).
We are committed to handling your data responsibly, keeping it secure, and only ever using it for the reasons set out below.
Last updated: June 2026
Information We Collect
We collect the details you give us when you order or get in touch: your name, email address, phone number and delivery address, along with your order details and any notes you provide. We also collect limited technical information automatically (such as cookies, IP address and browser type) to keep the website working and secure.
Orders
When you place an order, we use your contact and delivery details to process it, prepare your fish, arrange delivery and keep you updated. We retain order records as needed to provide customer service and to meet our legal and accounting obligations.
Payments
Payment is handled securely by our third-party payment provider. We do not see or store your full card details — these are processed directly by the payment provider under their own security standards. We may retain basic transaction records (such as amount and date) for accounting purposes.
Contact Forms
If you use a contact form on our website, we use the information you submit solely to respond to your enquiry. We do not use contact-form details for unrelated marketing.
WhatsApp Enquiries
Many customers order and enquire through our WhatsApp community. If you contact us via WhatsApp, your message and phone number are visible to us so we can assist you and process orders. Your use of WhatsApp is also subject to WhatsApp’s own privacy policy. You can leave the group or stop messaging us at any time.
Cookies
Our website uses cookies to make essential features such as the basket and checkout work, and to understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.
Analytics
We may use analytics tools to understand how visitors use our website — for example, which pages are most popular — so we can improve it. This data is used in aggregate and is not used to personally identify you.
Marketing Emails
We only send marketing or promotional messages where you have chosen to receive them, for example by opting in or joining our WhatsApp group. Every marketing email includes an easy way to unsubscribe, and you can opt out at any time.
Data Security
We take appropriate measures to protect your information against loss, misuse and unauthorised access. We share your data only where needed to run the business — with our secure payment processor, delivery providers, and website hosting and email providers — and we never sell your data to anyone.
Your Rights
Under UK data protection law you have the right to access the personal data we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To make a request, email us at [email protected]. If you have a concern we cannot resolve, you may contact the Information Commissioner’s Office (ICO).
Contact Details
For any questions about this policy or your data, contact us at [email protected].
Questions about your privacy?
We’re Happy To Help
If you have any questions about how we handle your information, or you’d like to make a data request, get in touch and we’ll respond as quickly as we can.